Vacayum Travel

1. Introduction

These Booking Terms and Conditions ("Booking Terms") apply to all accommodation bookings made through the Vacayum Travel website, mobile applications, booking systems, customer service channels, or any other platform operated by Vacayum Travel ("Platform").

These Booking Terms explain the rules and conditions that apply when you make a reservation for accommodation through Vacayum Travel, including payment obligations, cancellation rights, amendments, refunds, and responsibilities during your stay.

By making a booking through Vacayum Travel, you confirm that you have read, understood, and agreed to these Booking Terms, together with:

• Vacayum Travel's Terms and Conditions;
• Vacayum Travel's Privacy Policy;
• any Property Provider terms or house rules applicable to your booking;
• any specific conditions displayed during the booking process.

If there is any conflict between these Booking Terms and property-specific booking conditions, the property-specific conditions will apply only where they relate specifically to that accommodation booking.

2. Definitions

For the purposes of these Booking Terms:

• Accommodation means the villa, apartment, hotel, resort, holiday home, or other property reserved through Vacayum Travel.
• Booking means a confirmed reservation made through the Platform.
• Booking Confirmation means the electronic confirmation issued by Vacayum Travel confirming acceptance of your reservation.
• Booking Price means the total amount payable for the Accommodation and any applicable charges displayed during booking.
• Cancellation Policy means the cancellation rules applicable to your specific booking, including any deadlines, charges, and refund conditions.
• Check-In Date means the date on which the Guest is permitted to begin occupying the Accommodation.
• Check-Out Date means the date on which the Guest must leave the Accommodation.
• Guest, you, or your means the person making the booking and all persons travelling under that booking.
• Property Provider means the owner, hotel, villa operator, property manager, or other supplier responsible for providing the Accommodation.
• Vacayum Travel, we, us, or our means TUI UK Limited operating the Vacayum Travel platform.

3. Role of Vacayum Travel

3.1 Vacayum Travel operates an online platform that allows Guests to search for and reserve Accommodation provided by Property Providers.

3.2 Unless expressly stated otherwise during the booking process, Vacayum Travel acts as an intermediary facilitating communication and transactions between Guests and Property Providers.

3.3 The Property Provider remains responsible for:

• the operation of the Accommodation;
• providing the booked stay;
• ensuring the Accommodation is available and suitable;
• complying with applicable laws and regulations.

3.4 Vacayum Travel does not own, manage, or control most properties listed on the Platform.

3.5 Information relating to Accommodation, including descriptions, photographs, amenities, availability, pricing, and house rules, is supplied by Property Providers. Vacayum Travel uses reasonable efforts to display accurate information but cannot guarantee that all information will always be complete, current, or error-free.

4. Making a Booking

4.1 When you submit a booking request through Vacayum Travel, you are making an offer to reserve the selected Accommodation subject to these Booking Terms and any applicable property-specific conditions.

4.2 Before completing your booking, you must review:

• accommodation details;
• travel dates;
• number of guests;
• total price;
• payment schedule;
• cancellation conditions;
• any additional charges.

4.3 You are responsible for ensuring that all booking details are correct before submitting your reservation.

4.4 A booking is only confirmed when:

• the required payment has been received or authorised;
• availability has been confirmed; and
• Vacayum Travel issues a Booking Confirmation.

4.5 Once confirmed, the booking creates a binding agreement between you and the relevant Property Provider, subject to these Booking Terms and any applicable laws.

4.6 You must provide accurate contact information so that Vacayum Travel and the Property Provider can communicate important booking information.

5. Booking Confirmation

5.1 After your booking has been accepted, Vacayum Travel will send a Booking Confirmation electronically.

5.2 The Booking Confirmation will normally include:

• booking reference number;
• Accommodation details;
• Guest information;
• arrival and departure dates;
• payment details;
• cancellation conditions;
• Property Provider contact information where applicable.

5.3 You should carefully check your Booking Confirmation and notify Vacayum Travel immediately if any information is incorrect.

5.4 Failure to notify Vacayum Travel of errors within a reasonable period may affect our ability to correct the information or assist with any resulting issues.

5.5 You should retain your Booking Confirmation and present it if requested during check-in.

6. Guest Information and Responsibilities

6.1 The person making the booking is responsible for ensuring that all members of the travelling party are aware of and comply with these Booking Terms.

6.2 The person making the booking must:

• be authorised to make the booking on behalf of all guests;
• provide accurate guest information;
• ensure all guests meet occupancy requirements;
• ensure all guests comply with Property Provider rules.

6.3 You must notify Vacayum Travel promptly of any changes to:

• guest names;
• contact details;
• number of guests;
• special requirements.

6.4 Some Accommodation may require identification, passports, or other documents at check-in. You are responsible for providing any required documentation.

7. Availability and Accommodation Information

7.1 Availability displayed on the Platform is subject to change until your booking has been confirmed.

7.2 Once a Booking Confirmation has been issued, the Property Provider is responsible for providing the Accommodation in accordance with the confirmed reservation.

7.3 Property descriptions and photographs are intended to provide a fair representation of the Accommodation but may not show every detail, seasonal variation, or minor difference.

7.4 Facilities and services may occasionally be unavailable due to:

• maintenance;
• safety requirements;
• weather conditions;
• circumstances beyond the Property Provider's reasonable control.

7.5 Where a significant change affects your confirmed booking, Vacayum Travel will use reasonable efforts to assist in accordance with these Booking Terms and applicable law.

8. Prices and Charges

8.1 The total price for your Accommodation will be displayed during the booking process before you complete your reservation.

8.2 Prices may include:

• accommodation charges;
• mandatory fees;
• service charges;
• applicable taxes where required;
• other charges disclosed before booking confirmation.

8.3 Depending on the Accommodation, additional charges may apply, including:

• local tourist taxes;
• resort fees;
• cleaning charges;
• security deposits;
• additional guest charges;
• optional services requested during your stay.

8.4 Any mandatory charges known to Vacayum Travel at the time of booking will be displayed before you complete your reservation.

8.5 Prices may change before a booking is confirmed. Once a Booking Confirmation has been issued, the price will not change except where:

• additional services are requested by you;
• taxes or government charges are introduced or changed by law;
• the booking terms expressly allow adjustment.

8.6 Vacayum Travel takes reasonable care to ensure prices displayed are accurate. However, technical errors may occasionally occur. If a clear pricing error is identified after booking but before arrival, Vacayum Travel or the Property Provider may contact you to offer:

• confirmation at the correct price;
• an alternative accommodation option; or
• cancellation of the booking with a refund of amounts paid where applicable.

9. Payment Terms

9.1 Payment requirements vary depending on the Accommodation, Property Provider, and rate selected.

9.2 During the booking process, you will be informed whether:

• full payment is required at the time of booking;
• a deposit is required;
• payment is collected in instalments;
• payment is made directly to the Property Provider.

9.3 By providing payment details, you authorise Vacayum Travel, its payment providers, or the relevant Property Provider to process payments relating to your booking.

9.4 You confirm that:

• you are authorised to use the payment method provided;
• all payment information supplied is accurate;
• sufficient funds or credit are available to complete the transaction.

9.5 Vacayum Travel may carry out security and fraud prevention checks before processing payments or confirming bookings.

9.6 If payment cannot be completed, Vacayum Travel may:

• request an alternative payment method;
• delay confirmation;
• cancel the booking where payment deadlines are not met.

10. Deposits and Advance Payments

10.1 Some bookings require payment of a deposit at the time of booking.

10.2 The deposit amount and payment deadline will be displayed before you confirm your reservation.

10.3 Unless otherwise stated, payment of a deposit does not mean the booking is fully paid. Any remaining balance must be paid by the date specified in your Booking Confirmation.

10.4 Failure to pay the remaining balance by the required deadline may result in cancellation of your booking and the application of cancellation charges.

10.5 Deposit terms may vary depending on the Property Provider and the cancellation policy selected.

10.6 Where a booking is cancelled, any refund of the deposit will depend on the applicable cancellation conditions.

11. Balance Payments

11.1 Where a balance payment is required, you must ensure that the outstanding amount is paid by the deadline shown in your Booking Confirmation.

11.2 Vacayum Travel or the Property Provider may remind you of upcoming payment deadlines, but you remain responsible for ensuring payment is made on time.

11.3 If the balance payment is not received by the deadline:

• the booking may be cancelled automatically;
• cancellation charges may apply;
• any deposit or previous payments may be retained where permitted under the applicable cancellation policy.

11.4 If your booking is cancelled due to non-payment, Vacayum Travel is not responsible for any resulting loss, including increased costs of alternative accommodation.

12. Cancellation by the Guest

12.1 Cancellation rights depend on the Cancellation Policy selected at the time of booking.

12.2 Before completing your booking, you will be shown:

• whether cancellation is permitted;
• the cancellation deadline;
• any applicable cancellation charges;
• whether any refund is available.

12.3 Some bookings may:

• allow free cancellation until a specified date;
• provide a partial refund;
• be non-refundable.

12.4 To cancel a booking, you should use:

• your Vacayum Travel account where available; or
• the contact method provided in your Booking Confirmation.

12.5 The effective cancellation date is the date Vacayum Travel or the Property Provider receives your cancellation request.

12.6 If you cancel after the permitted cancellation period, cancellation charges may apply.

12.7 You remain responsible for checking the cancellation conditions before booking, as different accommodations and rates may have different rules.

13. Refunds

13.1 Where you are entitled to a refund, Vacayum Travel or the relevant Property Provider will process the refund in accordance with the applicable cancellation conditions.

13.2 Refunds will normally be made using the original payment method.

13.3 Refund processing times depend on:

• payment providers;
• banks or card issuers;
• the payment method used.

13.4 Vacayum Travel is not responsible for delays caused by financial institutions outside our control.

13.5 Refund amounts may exclude:

• non-refundable charges;
• fees expressly identified during booking;
• costs already incurred under the booking conditions.

13.6 Where a refund is issued in a currency different from your payment currency, exchange rate differences may occur. Vacayum Travel is not responsible for losses or gains caused by currency fluctuations.

14. Changes Requested by the Guest

14.1 Requests to change a confirmed booking are subject to:

• availability;
• Property Provider approval;
• the applicable booking conditions.

14.2 Changes may include:

• travel dates;
• number of guests;
• guest names;
• accommodation type;
• additional services.

14.3 A change request does not become effective until confirmed by Vacayum Travel or the Property Provider.

14.4 Changes may result in:

• additional charges;
• revised pricing;
• cancellation fees;
• loss of promotional rates.

14.5 If a requested change cannot be accommodated, the original booking conditions will continue to apply.

14.6 You should not make travel arrangements based on requested changes until written confirmation has been received.

15. Cancellation by the Property Provider

15.1 In exceptional circumstances, a Property Provider may need to cancel a confirmed booking. This may occur due to reasons including:

• the Accommodation becoming unavailable;
• safety concerns;
• legal or regulatory requirements;
• significant property damage;
• circumstances beyond the Property Provider's reasonable control.

15.2 Where a Property Provider cancels a confirmed booking, Vacayum Travel will use reasonable efforts to:

• notify you as soon as reasonably possible;
• assist with finding suitable alternative accommodation where available;
• provide information regarding any applicable refund process.

15.3 Any refund entitlement will depend on:

• the circumstances of the cancellation;
• the payment arrangements for the booking;
• applicable consumer protection laws.

15.4 Vacayum Travel does not guarantee the availability of alternative accommodation or that alternative accommodation will be at the same price, location, or standard as the original booking.

15.5 Where Vacayum Travel is acting solely as an intermediary, any compensation obligations of the Property Provider remain the responsibility of the Property Provider unless otherwise required by law.

16. Changes by the Property Provider

16.1 Occasionally, changes may need to be made to a confirmed booking after acceptance.

16.2 Changes may include:

• alterations to facilities;
• changes to check-in arrangements;
• temporary removal of amenities;
• changes required for safety or legal reasons.

16.3 If a significant change materially affects your stay, Vacayum Travel or the Property Provider will notify you and provide information about available options.

16.4 Depending on the circumstances, available options may include:

• accepting the change;
• accepting an alternative arrangement;
• requesting a cancellation where permitted.

16.5 Minor changes that do not significantly affect the overall accommodation experience will not normally give rise to cancellation rights or compensation.

17. No-Shows

17.1 If you fail to arrive at the Accommodation on the Check-In Date without prior notice, this may be treated as a "no-show".

17.2 The consequences of a no-show depend on the applicable cancellation policy.

17.3 In the event of a no-show:

• the Property Provider may cancel the remaining nights of your reservation;
• payments already made may be retained where permitted;
• refunds may not be available.

17.4 If you expect to arrive late, you should notify the Property Provider using the contact details provided in your Booking Confirmation.

17.5 Vacayum Travel is not responsible for difficulties caused by failure to notify the Property Provider of a delayed arrival.

18. Check-In and Check-Out

18.1 Check-in and check-out times will be provided during the booking process or in your Booking Confirmation.

18.2 You must comply with the Property Provider's check-in and check-out procedures.

18.3 The Property Provider may require:

• identification documents;
• registration information;
• payment of local charges;
• completion of arrival forms;
• security deposit authorisation.

18.4 Early check-in or late check-out requests are subject to availability and are not guaranteed unless confirmed.

18.5 You must leave the Accommodation by the required check-out time unless an extension has been agreed.

18.6 Failure to vacate the Accommodation on time may result in additional charges.

19. Occupancy and Guest Requirements

19.1 The number of guests staying at the Accommodation must not exceed the maximum occupancy stated at the time of booking.

19.2 You must provide accurate information about:

• the number of adults;
• children and infants;
• any additional occupants.

19.3 The Property Provider may refuse access or charge additional fees where:

• occupancy limits are exceeded;
• incorrect guest information has been provided;
• unauthorised persons occupy the Accommodation.

19.4 The person making the booking is responsible for ensuring that all members of their party comply with:

• these Booking Terms;
• the Property Provider's rules;
• applicable local laws.

19.5 Some properties may have minimum age requirements or restrictions on certain groups or events. These requirements will be displayed where applicable.

20. House Rules and Use of Accommodation

20.1 Each Accommodation may have specific rules relating to use of the property.

20.2 House rules may include requirements relating to:

• noise levels;
• smoking;
• parties and events;
• pets;
• parking;
• waste disposal;
• use of facilities;
• swimming pools;
• security procedures.

20.3 You agree to respect the Accommodation and surrounding area and to ensure that members of your party do the same.

20.4 You must not:

• use the Accommodation for unlawful activities;
• cause unreasonable disturbance;
• damage property intentionally or through negligence;
• remove items belonging to the Accommodation;
• interfere with safety equipment.

20.5 Serious breaches of house rules may result in:

• immediate termination of your stay;
• removal from the Accommodation;
• additional charges;
• loss of payments made.

20.6 Where a stay is terminated due to guest misconduct, Vacayum Travel and the Property Provider will not normally be responsible for providing refunds or alternative accommodation.

21. Security Deposits and Property Damage

21.1 Some Property Providers require a security deposit or payment card authorisation before or during your stay.

21.2 Where applicable, details of any security deposit requirement will be displayed during booking or provided before arrival.

21.3 Security deposits may be used to cover:

• damage to the Accommodation;
• missing items;
• excessive cleaning;
• unpaid charges;
• breaches of house rules.

21.4 You remain responsible for any damage caused by you or members of your party, even where the amount exceeds the security deposit.

21.5 The Property Provider should provide reasonable evidence of any claimed damage or additional charges where required.

21.6 Disputes regarding damage charges should normally be raised directly with the Property Provider, although Vacayum Travel may assist where appropriate.

21.7 You should report any existing damage or issues with the Accommodation as soon as reasonably possible after arrival to avoid responsibility being incorrectly attributed to you.

22. Special Requests

22.1 Vacayum Travel and Property Providers will make reasonable efforts to accommodate special requests submitted during the booking process.

22.2 Special requests may include:

• preferred room location;
• accessibility requirements;
• additional bedding;
• baby equipment;
• parking;
• arrival arrangements;
• dietary or other personal requirements.

22.3 A special request is not guaranteed unless it has been expressly confirmed in writing by Vacayum Travel or the Property Provider.

22.4 Failure to provide a requested service that has not been confirmed as guaranteed will not normally constitute a breach of the booking agreement.

22.5 You should contact the Property Provider as early as possible if you have important requirements that may affect your stay.

23. Children and Minors

23.1 Accommodation may have different rules regarding children, infants, and minimum guest ages.

23.2 You must provide accurate information regarding:

• the number of children travelling;
• children's ages;
• infants requiring additional facilities.

23.3 Some properties may:

• charge additional fees for children;
• have occupancy restrictions;
• require additional safety information.

23.4 The person making the booking is responsible for ensuring appropriate supervision of children and minors during the stay.

23.5 Vacayum Travel and Property Providers are not responsible for supervision of children unless a specific childcare service has been separately booked and confirmed.

24. Pets

24.1 Whether pets are permitted depends on the individual Accommodation and Property Provider.

24.2 You must confirm pet policies before booking and provide accurate information if travelling with an animal.

24.3 Where pets are permitted, additional conditions or charges may apply, including:

• cleaning fees;
• restrictions on the type or number of pets;
• requirements relating to animal behaviour;
• designated areas where pets are allowed.

24.4 Bringing a pet to Accommodation where pets are prohibited may result in:

• refusal of access;
• additional cleaning charges;
• termination of the stay.

24.5 Assistance animals may be subject to specific legal protections depending on the location of the Accommodation.

25. Accessibility Requirements

25.1 Vacayum Travel aims to make accommodation information accessible and transparent for all Guests.

25.2 Information about accessibility features is provided based on information supplied by Property Providers.

25.3 If you have accessibility requirements, you should review the available information carefully and contact the Property Provider before booking if you require clarification.

25.4 Accessibility features may include:

• step-free access;
• accessible bathrooms;
• lifts;
• adapted rooms;
• parking facilities.

25.5 Vacayum Travel cannot guarantee that all accessibility information supplied by Property Providers will meet every individual's needs.

25.6 Guests requiring specific accessibility arrangements should obtain confirmation before completing their booking.

26. Local Taxes and Additional Charges

26.1 Depending on the destination, additional charges may apply that are payable before arrival, during the stay, or after departure.

26.2 These may include:

• tourist taxes;
• city taxes;
• environmental charges;
• resort fees;
• mandatory local government charges.

26.3 Where these charges are known to Vacayum Travel at the time of booking, they will be displayed where possible.

26.4 Some local charges are determined by government authorities or Property Providers and may change after booking.

26.5 Vacayum Travel is not responsible for changes to mandatory local charges imposed by authorities after a booking has been confirmed.

27. Travel Documents and Entry Requirements

27.1 You are responsible for ensuring that you and all members of your travelling party have the necessary:

• passports;
• visas;
• permits;
• health documents;
• travel authorisations;
• insurance documents.

27.2 Entry requirements vary by destination and may change. You should check official government guidance before travelling.

27.3 Vacayum Travel does not provide immigration, visa, medical, or travel document advice unless expressly stated.

27.4 Failure to obtain required documents does not normally create a right to cancel without charges or receive a refund.

27.5 You are responsible for complying with all laws and regulations applicable to your journey.

28. Force Majeure

28.1 Vacayum Travel and Property Providers are not responsible for circumstances beyond reasonable control that prevent or significantly affect performance of a booking.

28.2 Such circumstances may include:

• natural disasters;
• extreme weather;
• earthquakes, floods, fires, or other environmental events;
• pandemics or public health emergencies;
• war, terrorism, civil unrest, or political instability;
• government restrictions or travel bans;
• strikes or industrial action;
• failures of essential services;
• other exceptional circumstances outside reasonable control.

28.3 Where a Force Majeure event occurs, Vacayum Travel will use reasonable efforts to assist Guests and Property Providers.

28.4 Available options may depend on:

• the circumstances;
• applicable law;
• the Property Provider's policies;
• whether Vacayum Travel is acting as an intermediary or service provider.

28.5 Vacayum Travel does not guarantee refunds, compensation, or alternative accommodation unless required by law or expressly agreed.

29. Complaints During Your Stay

29.1 If you experience a problem during your stay, you should notify the Property Provider as soon as reasonably possible.

29.2 Giving the Property Provider an opportunity to resolve issues during your stay allows problems to be investigated and corrected where possible.

29.3 You should provide:

• details of the issue;
• photographs or evidence where relevant;
• reasonable access for inspection or repairs where appropriate.

29.4 If the issue cannot be resolved directly, you may contact Vacayum Travel Customer Support for assistance.

29.5 Vacayum Travel will use reasonable efforts to assist with communication between Guests and Property Providers but cannot guarantee a particular outcome.

29.6 Complaints made only after departure may be more difficult to investigate and resolve, particularly where the Property Provider was not given an opportunity to address the issue during the stay.

30. Behaviour and Respect for Local Communities

30.1 Guests are expected to behave responsibly and respectfully towards:

• Property Providers;
• accommodation staff;
• neighbours;
• local residents;
• other travellers.

30.2 Guests must comply with local laws and community rules.

30.3 Behaviour that may result in action being taken includes:

• excessive noise;
• harassment or threatening behaviour;
• discrimination;
• illegal activities;
• deliberate damage;
• unsafe use of facilities.

30.4 Vacayum Travel and Property Providers reserve the right to take appropriate action where guest behaviour creates a risk to people, property, or the local community.

31. Refunds and Payment Disputes

31.1 Where you are entitled to a refund under these Booking Terms, the applicable Cancellation Policy, or applicable law, Vacayum Travel or the relevant Property Provider will process the refund in accordance with the relevant terms.

31.2 Refunds will normally be returned to the original payment method used for the booking.

31.3 The timing of refunds may depend on:

• payment processors;
• banks or card providers;
• currency conversion processes;
• administrative processing times.

31.4 Vacayum Travel is not responsible for delays caused by third-party financial institutions.

31.5 If you believe that a payment has been incorrectly processed, you should contact Vacayum Travel Customer Support before initiating any payment dispute.

31.6 You agree to provide reasonable information and cooperation to help investigate any payment-related issue.

31.7 Nothing in this section affects your legal rights as a consumer.

32. Chargebacks

32.1 A chargeback is a request made by a cardholder through their bank or payment provider to reverse a payment.

32.2 You should contact Vacayum Travel first to attempt to resolve any genuine payment or booking issue before requesting a chargeback.

32.3 Initiating an unjustified chargeback may:

• delay resolution of your complaint;
• result in additional investigation;
• affect your ability to make future bookings.

32.4 Vacayum Travel reserves the right to provide relevant booking information, payment records, communications, and evidence to payment providers or financial institutions when responding to a chargeback request.

32.5 This section does not restrict your right to dispute transactions where you have a legitimate claim.

33. Liability

33.1 Nothing in these Booking Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

33.2 This includes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot legally be excluded.

33.3 Where Vacayum Travel acts as an intermediary platform, the Property Provider remains responsible for the accommodation services supplied under the booking.

33.4 Vacayum Travel shall not be responsible for:

• acts or omissions of Property Providers;
• changes, closures, or restrictions affecting accommodation facilities;
• loss or damage caused by circumstances outside Vacayum Travel's reasonable control;
• personal belongings lost, stolen, or damaged during your stay.

33.5 Vacayum Travel does not accept responsibility for:

• travel arrangements made independently of the booking;
• transport delays;
• missed connections;
• changes to government requirements;
• events occurring outside the Accommodation.

33.6 Where Vacayum Travel is found liable for a loss arising from a booking, liability shall be limited to the amount paid by you to Vacayum Travel in connection with the relevant booking, except where a greater liability is required by law.

33.7 You retain all rights available to you under applicable consumer protection legislation.

34. Insurance

34.1 Vacayum Travel strongly recommends that Guests obtain appropriate travel insurance before travelling.

34.2 Travel insurance may provide protection for circumstances including:

• cancellation;
• medical emergencies;
• travel disruption;
• lost belongings;
• personal liability.

34.3 You are responsible for deciding what level of insurance coverage is appropriate for your circumstances.

34.4 Vacayum Travel is not an insurer and does not provide travel insurance unless expressly stated.

35. Changes to Booking Terms

35.1 Vacayum Travel may update these Booking Terms from time to time to reflect:

• changes in legal requirements;
• improvements to our booking services;
• changes in our business operations;
• changes required by Property Providers or payment partners.

35.2 The Booking Terms applicable to your reservation will normally be those in effect at the time your booking is confirmed.

35.3 Updated Booking Terms will apply to future bookings unless otherwise stated.

35.4 We may notify users of significant changes where appropriate.

36. Governing Law and Jurisdiction

36.1 These Booking Terms are governed by the laws of England and Wales.

36.2 If you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protection rights available in your country of residence.

36.3 Any dispute arising from these Booking Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

37. Severability

37.1 If any provision of these Booking Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed only to the extent necessary.

37.2 The remaining provisions shall continue to apply.

37.3 A failure by Vacayum Travel or a Property Provider to enforce any provision does not constitute a waiver of that provision or any other rights.

38. Contact Information

If you have questions regarding these Booking Terms or a booking made through Vacayum Travel, please contact us:

Vacayum Travel
Operated by TUI UK Limited
Company Registration Number: 02830117

Registered Office:
Wigmore House
Wigmore Lane
Luton
Bedfordshire
LU2 9TN
United Kingdom

Email: contact@vacayum.com
Website: https://vacayum.com